Information « Kirkland Family Foods LLC

Shipping & Returns

Shipping Policy

We always keep our shipping fees as low as possible. Our website is integrated with a real-time United Parcel Service (UPS) shipping calculator that totals the weight and volume of your order and gives you shipping options for speed and price. If by some rare occurrence you are quoted an incorrect shipping rate, we will contact you and correct the charges before shipping the order. Orders that exceed 200 pounds may be shipped via common carrier. Please call or contact us before your order is processed if you prefer this method. This includes full pallets of product.

Delivery dates are determined by UPS, or other carriers, when chosen. Kirkland Family Foods.com is not responsible for any packages that are delayed or lost by shipping carriers.

All pricing, taxes and shipping costs are listed in American currency. All transactions will be completed in US dollars. Excluding weekends and holidays, all orders will be processed in one or two business days, provided the items are in stock and that there are no problems with payment verification.

Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you have accidentally entered the wrong shipping address when placing an order, please contact us right away.

Policies and/or shipping rates are subject to change without notice. We may change our rates and/or update our policies periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase. Please check this page regularly for updates.

Return Policy

Due to the nature of our products, all sales are final and we will not accept returns. We will however, be more than happy to assist with any defective or damaged products that are reported to us within 48 hours of receipt.

We will gladly assist you with any warranted products by working with both you and the manufacturers to resolve any in warranty issues.

Privacy Policy

At Kirkland Family Foods.com, we respect and value your privacy. When you buy a product from us, this privacy policy is part of the sales agreement.

When we ask for information by which you can be identified in using this website, you can be sure that it will only be used in accordance with this privacy statement. Kirkland Family Foods.com may change this Policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Changes take effect immediately when they are published on the site.

We collect, use, retain or disclose information about you only for these legitimate purposes:

• To carry out the normal commercial operations of an e-commerce, catalogue, retail business (these may include answering your product queries, processing your order and delivering or shipping you the product, obtaining payment, and maintaining proper tax and accounting records);

• To send you catalogues, flyers and offers about the products we sell, unless you advise us not to;

• To carry out any other activity which has your consent;

• To comply with legal requirements or so that we can respond to any complaints or claims against us.

When trusted third parties (such as our accountants or a delivery company) are performing a service for us or for you, we may provide them with our information about you only to the extent they need it to perform that service. We will not sell or lease information about you.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who has access to personal information collected by Kirkland Family Foods.com?

Kirkland Family Foods.com strictly limits access to your personal information to our employees who need this information in order to serve you or to employees who analyze our performance in order to measure and improve our business. Owners and associates of Kirkland Family Foods.com are kept up-to date with regard to privacy and security practices.

Kirkland Family Foods.com reserves the right to co-operate with local and national officials in any investigation requiring personal information regarding unlawful user activities on the website.

If you ask us, we will remove any information about you from our files, unless some legitimate purpose makes its reasonable for us to retain it for some additional time. We will also review our files from time to time with a view to identifying and deleting outdated information.

If you have any questions please feel free to contact us.

Contact Us

Feel free to contact us with questions, comments or orders at

MichaelAndTeresa@KirklandFamilyFoods.com

or call us directly at 479-524-9673.

Learn more about Who We Are…

We do use UPS shipping charges, but we don't raise our product prices to

While other companies are increasing their product prices to continue to offer "free" shipping, Kirkland Family Foods prefers to treat folks like family. While gasoline and freight costs *are* higher now, we would rather let our customers see it as it is, than to quietly raise prices, like some other vendors. So we do include regular UPS rates on our invoices, but we try to keep our prices as reasonable as possible. We believe you would prefer it that way.